Breakdowns are where lift companies differ
When a lift stops, you want to know who comes and how soon. A “24-hour service” line can mean someone answers the phone at 2 am, or it can mean someone drives out to you. Ask which, and get the response time in writing before you sign.
What to ask about servicing
- Who does the servicing: the company that installed the lift, or a contractor?
- How often is the lift serviced, and what does a service check?
- What does a call-out cost, in warranty and out of it?
- What happens to the warranty if a service is missed?
- If the company closes or is sold, who services the lift, and can they get the parts?
Our guide to choosing a home lift company has the full list of 15 questions, and our page on running costs puts prices on servicing and call-outs.
How we service the RISE 300
You deal with one company and one team, from the first visit to every service after.
- RiseCare services the RISE 300 at least every 12 months. The first 12 months are included, and the price after that is in writing at your free assessment.
- Every service visit is recorded in your lift’s service history.
- The warranty covers the structure for 10 years while we service it under RiseCare, and parts and labour for 3 years while it’s serviced every 12 months.
- We already service home lifts across Melbourne.
Why an installer started Rise Lifts
I’ve installed 142+ home lifts around Melbourne for other brands, and I started Rise Lifts as an installer. We service what we sell, so the people who come to service your lift know how it went in.
