Love It Guarantee terms

Last updated 27 October 2026

Live with your new lift for 90 days. If you don't love it, we'll remove it and refund everything you paid us. The refund is what you paid Rise Lifts. Building work, other trades and making good aren't included. Here's exactly how it works.

What it covers

The Love It Guarantee comes with every RISE 300 Series lift we supply and install in a home. It's for the customer named on the Rise Lifts contract, for the home the lift was installed in, and it can't be transferred.

How long you have

You have 90 days from handover, the day we commission your lift and hand it over to you.

How to use it

Within the 90 days, email hello@riselifts.com or call 1300 492 003 and tell us you'd like the lift removed. If something's bothering you, we'll offer to fix it first, but the choice is yours. If you'd rather not keep the lift, we'll remove it.

What we do

• We book a removal date with you within 10 business days of your request.
• We remove everything we supplied, at no cost to you: the cabin, rails, machine and power unit, controls, landing doors, and the glazed structure if we supplied it.

Your refund

We refund every dollar you've paid Rise Lifts under your contract, including your deposit and any cabin or finish upgrades. We pay it within 10 business days of removing the lift.

What it doesn't cover

We remove our lift and refund what you paid us. The guarantee doesn't cover:

• the cost of building work, such as the shaft, pit and openings, or anything else you paid others for, like your builder, electrician, designer, building surveyor or permit fees;
• repairing any damage from removing the lift, or making good afterwards, such as closing up the shaft or pit, plastering, painting or flooring.

When it doesn't apply

• The lift has been damaged or misused, or modified or repaired by someone other than Rise Lifts.
• We can't get reasonable access to your home to remove it.

Who gives this guarantee

Rise Lifts Pty Ltd, ABN 31 699 817 797. Email hello@riselifts.com or call 1300 492 003.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The Love It Guarantee is in addition to these rights. It doesn't replace or limit them.